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Do you feel that we were naughty for some reason? We’re sorry. We hope you’ll still love us in the morning.

Although our intent is to provide a pleasurable shopping experience to everyone, there are times we end up falling just a bit short of expectations. Instead of blaming it on the cold, being uninterested, or some other filthy excuse, we’re just going to work hard to make things right for you. That way you’re never left feeling like all you got was the tip of our comprehensive customer service.

If you’ve received an order that does not meet or exceed your expectations, then please feel free to contact us by email at [email protected]. Be as thorough as possible in letting us know what happened so we can begin the restoration process. One of our specialists will be in touch with you as soon as possible. We’re often in touch within 24 hours with a potential resolution.

You can also contact us directly with any questions, comments, or concerns you may have. Contact us at 1 (877) 593-8351 to let us know what we’ve done right, how we’ve been naughty, and what you think should happen next. We’ll do our best to make sure whatever problem you’ve experienced can be rectified quickly and to your expectations.

There are also times when we may be directly available via chat. Just click the “Chat” icon and you’ll be directly connected to someone who can give you a hand with the job that needs to be done. We’ll reach around the problem in that conversation after listening to your concerns closely so that you will be satisfied by the outcome.

It can be disappointing when someone is naughtier than expected. This is why our customer service is responsive, thorough, and consistent. Thanks for understanding.